Every month
What we do every month.
Review responses come with both plans. Reputation Pro adds the full profile work.
- Both plans
Review responses
We watch for new reviews and reply in a professional tone that sounds like your business: thanking happy customers and answering unhappy ones calmly.
- Ongoing review monitoring
- Replies to positive and critical reviews
- Reputation Pro
Profile optimization
We fill in and tune the details Google uses to match you with searches, so your listing is complete and specific.
- Categories and services
- Business description
- Photos
- Reputation Pro
Google posts
Monthly local updates on your profile, so your listing shows recent activity to everyone who finds it.
- News, offers and seasonal hours
- New services and events
- Reputation Pro
Map data
We keep the details people rely on accurate, so nobody drives across town to a closed door.
- Address and map pin
- Regular and holiday hours
- Phone number and website link
Why it matters
The work Google itself recommends.
Google says local results are based mainly on relevance, distance and prominence.
Its own advice to business owners is to keep information complete and accurate, keep hours current, respond to reviews and add photos. That's the work we take off your plate.
No one can promise you the top spot on Google Maps, and you should be wary of anyone who does. What we do is the steady monthly work behind a strong listing.
Source: Google Business Profile Help, “Tips to improve your local ranking on Google”.
Review responses
A sample review response.
Critical reviews are where a good reply matters most. Here's the kind of response we write.
Example
“Great haircut and friendly staff. I did have to wait about fifteen minutes past my appointment time, though.”
Thank you for coming in, and for the kind words about your cut. You're right about the wait, and that's not the experience we want you to have. We're looking at how we space out appointments so it doesn't happen again, and we'd love to have you back in the chair right on time.
Every reply opens with genuine thanks, even when the review stings.
Name the actual issue instead of a generic “sorry for any inconvenience”.
Future customers read replies too. A calm, specific answer tells them you listen.
Short, human and in your shop's voice. Never a copy-paste template.
Illustration
A profile, before and after.
A made-up business, drawn to show the kind of changes we make. Not a real listing and not a promised result.
BeforeSet up once, then forgotten
- No photos, so the listing looks empty
- Hours never confirmed
- Reviews sitting unanswered
AfterManaged every month
- Photos, categories and services filled in
- Hours and holiday hours confirmed
- Recent update and owner replies
Get started
Let us take your Google listing off your plate.
Reputation Pro covers everything on this page for $75/month, card included.